FAQ

What if my pen does not work?
Inform us at connect@godiscover.co or call on mentioned numbers

What if I loose a book?
You can order it at our website and it will be delivered at your doorstop

What if my pen is lost?
You can order for another one at our website

What is the warranty period?
For the Pen its 1 year, it should not be opened or broken.

Where do I take my product for repair?
At the address mentioned on the books and on our website.

How do I send my product for repair?
You could call and book a time to visit us for the same or courier the product. Repaired or replaced product will be sent back within 7 to 14 days from receipt of the same.

Whom do I contact in case of any problems with the Pen?
Our given office numbers or address

Are these the only books or series you would have in future?
Paper-games is our next product, aimed for 4-10 years of age. Expected launch is May 31, 2013. Quarterly product launches for all age groups and interest ranges will be done.

How does it help me (Parent, Teacher) or my child?
Enjoying reading and learning on the way ! Read our books like a paper-book if you wish to or if they become boring and you wish there was more and more to it, use our interactive features. Press ‘play’ to hear our recordings, ‘Record’ to save your thoughts and information, ‘Play me’ to hear what your child or you recorded and press ‘+more’ to find more and more information that’s not cluttering the page but is there. Use our StickBuddy and make the space interactive from your end, endlessly.

How much time does it take to charge the pen?
Pen takes 30 to 45 minutes with direct charge.

How long does the pen work with full charge?
3-4 hours at a stretch

What is the memory of the pen?
4 BG

Which batteries are used?
Rechargeable batteries

Can it be charged by connecting it to laptop?
Yes, USB cable has been provided for the same.

Where is your store located/ or where are the books available?
You can visit our website to place an order and very soon, our dealer or retailer details would be mentioned on the website

When does my warranty start / is there any warranty card for the pen?
Warranty starts from the date of purchase and you need to retain your original invoice.

Where is the product made?
From Concept to design to production – its made in India.

This content is restricted to site members. If you are an existing user, please login. New users may register below.

Existing Users Login
 Remember me  
Forgot password? Click here to reset
New Users Registration